There are plenty of tips, tricks, hints, hacks, and best practices out there for maximizing your chiropractic office’s efficiency
Some of these are physical changes, like changing the layout and organization of your office. Others involve tweaking the workflow and flow of patients through the stages of a treatment session.
These are all good ways to help maximize your practice’s efficiency, but you won’t be able to take full advantage of them if you’re using different systems for everything. It doesn’t matter how well you streamline your workflow when staff and providers have to switch between different systems that don’t communicate automatically.
What if, instead, you had a single chiropractic practice management software package that handled everything? One system to handle patient sign-in/intake, provider charting, chiropractic EHR, billing/claims, and payments? A system that makes communication between front office, providers, and billing simple and seamless?
Today we’re going to take a look at how using one system for everyone in your chiropractic office can increase your practice’s efficiency. Whether you’re a smooth operator already or an inefficient ball of stress, ChiroTouch is here to help chiropractors thrive and grow their practices, no matter the size or type.
Your Current System Is Holding You Back
If you’re searching the internet for ways to boost your practice’s efficiency, that’s a dead giveaway that your current system isn’t working for you. Here are a few scenarios you might be familiar with:
- Your system causes your staff to pull their hair out and forces providers to sacrifice their personal time to help with non-clinical tasks.
- You have a backlog of unresolved insurance claims and struggle to keep up with collecting from your cash-paying patients.
- You want to grow your practice, but the fear that your current system can’t handle any more patients is far too real.
- It takes forever to train new staff members because the system is complicated and unintuitive, making practice turnover costly and inefficient.
- Front office staff have to spend too much time calling patients to remind them of appointments. (ChiroTouch has an automated solution for this — CTIntouch.)
- Your practice’s systems aren’t integrated with each other, causing miscommunication among staff and too much time spent on the phone for scheduling issues, missed appointments, and resolving insurance claim problems.
- You have trouble keeping up with charting and may have compliance issues as a result.
- Your staff is still dealing with the inefficiencies of using, filing (and misfiling), and storage of paper documents.
If any of these sound familiar to you, then your current way of doing things is probably holding you back from realizing your practice’s full potential.
Sign-In and Front Desk
CTSign-In from ChiroTouch makes signing in a breeze for both patients and your front desk staff. Patients can sign themselves in via terminal or iPad using a PIN, swipe card, or barcode tag. CTSign-In is integrated with ChiroTouch’s front office and provider software, so both front desk staff and the patient’s provider can immediately see that a patient has arrived.
The sign-in system can also be set up to request subjective complaint information from the patient when they sign in. This simple, button-based interface is easy for patients to use, and the information they put in is immediately transferred to the patient’s chart for the provider to review in advance.
CTSign-In can also display alerts to patients when they sign in. These alerts can be general to all patients — for example, “Payment is due at time of service.”
Alerts can also be patient-specific, such as, “You have a balance due of $XX.XX” or, “You have 6 appointments remaining.” Because ChiroTouch integrates all parts of your practice, these patient-specific alerts can be entered by providers, front office staff, billing personnel — anyone you authorize. The simple act of reminding a patient that they have an outstanding balance is often all the encouragement they need to make a payment.
Alerts can also be automated to send personalized messages, such as birthday wishes, to patients.
Turn Your Front Desk Staff Into Office All-Stars
It’s no secret that your front desk staff, such as your chiropractic assistant (CA) and office manager, are integral to your practice’s success. If they don’t have the tools they need to do their work efficiently, it means more patient inconvenience. What’s more, providers are able to see fewer patients, and important messages may not be delivered to patients or providers in a timely fashion.
With the integration of CTSign-In and CTProvider, all staff are immediately aware when a patient signs in. Patients can learn of potential insurance and payment issues ahead of time, avoiding those “gotcha” scenarios that can sour your patients on your practice and force your front office staff into awkward situations.
Providers Just Want To Provide
Whether they’re the sole chiropractor or part of a multi-provider practice, chiropractors want to spend their time working their magic for their patients, not on administrative tasks. A big part of that is making sure the tasks of reviewing chart notes and writing new ones at each visit can be done as efficiently as possible.
CTProvider starts by automatically including the complaint a patient enters at the time of sign-in as well as information about general wellness, giving their provider something to work from without having to manually enter it. (See screenshots below.)
From there, CTProvider uses a simple system of fully customizable macro buttons and a SALT (same as last time) function so providers can instantly pull in frequently used text for SOAP notes.
From there, providers input the individual patient information for that visit to generate chart notes in seconds along with diagnoses, treatment plans, treatment notes, and more, all of which are fully Medicare-compliant.
Maximum Efficiency Means Maximum Information Access — From Sign-In to Billing
Once a provider encounter is complete, the process of patient check-out, billing, and payment collection begins. Because the patient’s EHR and diagnosis codes entered by their provider are immediately available to authorized staff, ChiroTouch eliminates the need to pull patient charts to find the information needed to submit a claim to insurance or bill a cash-paying patient. And it’s easier to remain compliant with electronic health records than with paper.
Fast, automated information access also means billing staff can submit claims quickly with a few mouse clicks. Front office staff can immediately schedule a patient for appointments several weeks in advance based on the treatment plan the provider just entered. Patients can be informed of what they’ll be expected to pay well in advance, so there aren’t any annoying billing surprises to disrupt their appointments.
All the Information You Need and None You Don’t
ChiroTouch stands apart from other chiropractic practice management software by recognizing that each role in a chiropractic office has different information needs.
ChiroTouch solves this challenge by having role-specific dashboards that present the information each role uses most often to perform their day-to-day duties. For example, front desk staff require a dashboard that focuses on patient appointments and sign-ins, but a provider is more likely to need a patient’s chart and treatment history to be immediately viewable.
Naturally, all the information found on each ChiroTouch dashboard is seamlessly integrated and accessible to all roles. The dashboards merely prioritize information to help staff, chiropractic assistants, providers, and billers to do their work with as efficiency as possible.
For More Information on Maximizing Efficiency
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As always, have a well-adjusted day!