• Magazine
    • Past Issues
    • Subscribe
    • Change Mailing Address
    • Surveys
    • Guidelines for Authors
    • Editorial Calendar
    • Editorial Deadlines
  • Practice
    • Business Tips
    • Chiropractic Schools
    • Clinical & Technique
    • eBooks
    • eCourses
    • Infographics
    • Quizzes
    • Wellness & Nutrition
    • Personal Growth
    • Podcast
  • Resource Centers
  • Products & Services
    • Buyer’s Guide
    • Products Directory
    • Submit a Product
    • Vendor Login
  • Datebook
    • Become an Events Poster
    • Post an Event
    • View Events
  • Jobs
    • Jobs
    • Post a Job
  • Advertise
    • Advertising Information
    • Media Kit
    • Contact Us
    • Upload Advertising

Your Online Chiropractic Community

Chiropractic Economics Your Online Chiropractic Community
Subscribe
  • Home
  • Current Issue
  • News
  • Webinars
  • Chiropractic Research
  • Students
  • Coronavirus (COVID-19)

Customer service is key

Brandi Schlossberg September 16, 2014

As a health and wellness professional, you understand the importance of letting your patients know that you not only care about their well being at each appointment, but that they can count on you and your staff for any support they may need in between, as well.

That care and consistency should be present in every aspect of your business, from patient education, to appointment reminders, to product sales. Take the sale of foot orthotics, for example — providing top-notch customer service for those clients who have purchased orthotics is a wonderful benefit for them and can also be a great way to boost your business.

Quality customer service can make a huge difference for your practice because clients and patients tend to feel more valued and at ease when they know they can count on your and your staff to answer any questions that may come up once they have made an investment in a particular product. In turn, when you have created that sense of value and ease for your client base, there is a much better chance that you will get a return on your investment in the form of repeat business, loyal clients, and greater word of mouth.

In the case of foot orthotics, be prepared for clients to have questions about their purchase, and make sure both you and your employees are able to answer those questions. You may even want to dedicate one staff member to serve as the customer service representative to those patients who have purchased orthotics. This employee could then focus on becoming an expert in answering all questions related to that specific product.

One common topic that may need to be addressed first is whether a patient’s health insurance will cover foot orthotics or if a financing plan may be necessary and available. You or a member of your staff should be able to help clients figure out what their insurance may or may not cover and also discuss all the details of any financing options you may be able to offer.

For example, a client may not quite understand how the initial deposit he makes on his foot orthotics will affect his monthly payments, interest rate, and the length of time it takes to pay them off completely.
Patients will usually ask how long it will take to receive their orthotics or what they should expect when they first start wearing them. You can also offer a reminder about when the orthotics might need to be replaced, and why it is important to replace them in a timely manner.

Related Posts

  • How often should foot orthotics be replaced?How often should foot orthotics be replaced?
  • What types of orthotics make a difference?What types of orthotics make a difference?
  • Take care of overpronation with foot orthoticsTake care of overpronation with foot orthotics
  • Foot orthotics assist in sports medicineFoot orthotics assist in sports medicine
  • Provide a new custom fit orthotics revenue streamProvide a new custom fit orthotics revenue stream
  • Foot orthotics types: rigid or soft for patients?Foot orthotics types: rigid or soft for patients?

Filed Under: Foot Orthotics

Current Issue

Follow Us

  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • YouTube logoYouTube logoYouTube

820 A1A N Highway W18,

Ponte Vedra Beach, FL 32082

Phone 904.285.6020

Fax 904.395.9118

CONTACT US »

Privacy Policy & Terms of Service

Copyright © 2021, All Rights Reserved

SUBSCRIBE TO THE MAGAZINE

Get Chiropractic Economics magazine
delivered to your home or office. Just
fill out our form to request your FREE
subscription for 20 issues a year,
including two annual Buyers Guides.

SUBSCRIBE NOW »

Latest Chiropractic News

  • World Federation of Chiropractic announces open virtual congress in September
  • Life West marks 40 years of promoting vitalistic chiropractic
    Life West College photo
  • Lifestyle change for women, even in middle age, may reduce future stroke risk