Resource Centers:(News, information, and tools to support your practice)
August 2008
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Call-Back-In-Queue a Success for HealthCare Company Forte Systems
Fort© Systems, a leading provider of healthcare software solutions in the United States, was pleased to have a positive 1-year analytics report for their updated phone system via Call-Back-In-Queue.
Back in early 2007, Fort© Systems embarked on six-figure plus upgrade to their phone system. One of the largest client benefits of this upgrade was the unique Call-Back-In-Queue feature. If an office calls in for technical support, the caller has the option to have the system hold their place in line without actually waiting on hold. The caller can then disconnect and a few minutes later when their turn comes up, the system with the assistance of Call-Back-In-Queue calls the office back and a live technician is waiting on the phone. Already our tech support is different than our competitors, stated Courtney Holmes, Operations Manager of Fort© Systems. Our hold times are very low and we are one of the only companies in our segment to offer 24/7/365 live-person toll-free tech support. Now with Call-Back-In-Queue, our
The 1-year analytics report on the Call-Back-In-Queue system showed an even higher usage rate than was originally expected. It is clear that doctor™s offices like the convenience of never having to wait on hold.
Since 1983, Fort© Systems has offered cutting-edge office automation software solutions for chiropractors, medical doctors, podiatrists, and ophthalmologists. The industry leading 8000 series software offers an intuitive layout and streamlined approach to patient scheduling, billing, electronic claims, EMR, and much more. Fort© Systems has been in business for over 25 years offering solutions to healthcare practices nationwide.
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