April 2007

SBA improves Web site

The U.S. Small Business Administration’s Web site, www.sba.gov, is newly improved to build the site’s reputation in helping small businesses start, grow, and succeed.

The remodeled site coincides with SBA’s National Small Business Week, held April 22–28, 2007.

According to a recent online survey of those who visited the Web site, SBA equaled or exceeded the benchmark standards set for 111 federal government agencies as measured by ForeSee Results, Inc. and provided in the research company’s Web Site Satisfaction Performance Report to SBA.

After a concerted effort to improve all aspects of the Web site from a user-centered approach in mid-to-late 2006, the agency outperformed standards in areas such as: Design, navigation, site performance, and search capabilities. It also exceeded standards for its ability to return visitors to the site and have them recommend it to others. Content, functionality, and overall satisfaction either equaled or exceeded benchmarks in various survey segments.

Source: U.S. Small Business Administration, www.sba.gov

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