January 2003

Leadership reduces employee turnover

Are you experiencing employee turnover? Competitive pay, better healthcare or other benefits may not be the keys to retaining them. According Craig R. Taylor, senior vice president of Talentkeepers (www.talentkeepers.com), people join organizations for things like pay and benefits, but they leave for other reasons. Leaders and their skills in creating a culture of retention are emerging as the key in why people stay – or what drives them away, he stated in an article in T+D, a magazine published by the American Society for Training and Development.

Taylor says his company’s research shows that the way to keep a loyal staff is for the leader to:

• Build trust

• Develop esteem

• Foster a positive work climate

• Be flexible and encourage flexibility

• Coach and develop talent

• Give employees the tools for high performance.

Source: American Society for Training and Development, www.astd.org

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