Quick Tips

Are you the right doctor?

Do you ask new patients, “What kind of doctor are you looking for?”

Uncovering each patient’s previous experience with doctors is important if you’re going to be the influence you want to be. Do they prefer the authoritarian type? Do they like the parental approach? Are they looking for a coach? A wizard? A listener?

During the consultation, explore what they’ve liked and disliked about their previous brushes with healthcare practitioners.

“What I mean by that is, what role would you like me to play in your recovery? Are you looking for someone to tell you what to do? Are you looking for information about how to prevent this sort of thing in the future? Do you want someone to bug you to do what’s best? What kind of doctor are you looking for?”

Whatever they say next, take notes. They are about to give you the keys to their kingdom!

— William D. Esteb, Patient Media, Inc.
in “Monday Morning Meditation”

See the difference

Do you sometimes wonder if you are making a difference in the lives of your patients? Your patients will let you know the good you are doing, if you ask them.

Put up a white board (or flip chart) in your reception area. After you treat a patient, ask him to comment on his improvement. (You may want to “seed” the board with one or two comments that patients have made to you, such as “I now have more energy” or “My shoulder pain is now gone.”)

You’ll be amazed. Many patients will share their improvements. Your sense of value will improve. And new patients will feel reassured that they have come to the right place for treatment.

— Drs. John and Judy Hinwood
Powerful-Practices.com in “Practice Pointers”