Issue 6 - May 2004

Practice Pointers

Keep it simple

Here are my 10 simple rules to manage my practice effectively:
1. Say hello and good-bye to every patient.
2. Establish a friendly, first-name basis.
3. Listen attentively.
4. Communicate clearly.
5. Be neat, clean and fit.
6. Be prompt and professional.
7. Be positive.
8. Compliment.
9. Have fun.
10. Do it now.

— Brandley K. Chapman
Chapman Management Practice

Add income as a CICE

One way to add to your income stream is to become a Certified Independent Chiropractic Examiner (CICE).

Chiropractors who are interested in the field of disability medicine, who invest in impairment and disability assessment training and who successfully complete the American Board of Independent Medical Examiners (ABIME) certification examination can use their credentials by conducting independent chiropractic examinations (ICE).

An ICE is required by a variety of professionals, including claims adjusters, medical case managers, employers, workers’ compensation board commissioners and attorneys.

— Brian Maddox, ABIME
www.abime.org

Outsourcing

To reduce overhead in your office, outsource several back-office functions. Service providers can save you money and take on the headaches of performing these specialized functions.

Some examples of what you can outsource:

• Medical billing
• Transcription services
• Payroll

— Steve Houseberg
Peak Healthcare Solutions
www.peakhealthcare.com

How to hire the best

Computer skills, phone manners, follow-through skills and keyboarding skills are important, but if you want to make a good hiring match, try asking these questions in your next interview. Make sure you watch body language to gauge innate honesty:

• “Describe a time when you had to overcome a major obstacle. What did you do? What was the result?”

• “Describe a time when you made a major change in your life. What was the change? How did it turn out?”

• “Tell me about a time when you stepped on another person’s boundary. How did you handle the situation?”

• “Tell me about your best and worst educational experiences.”

• “Describe a time when you tried something and failed. How did you respond?”

Learning how a person thinks will help you make a good hire.

— Amy Heffron
Dynamic Potential Business
and Life Coaching